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Frequently Asked Questions
Most Frequent Questions
1 I am trying to book a short break, but the website says I can't.
2 What amenities are available at the property?
3 Can I take an extra person/infant?
4 Can I take an additional pet?
5 I am trying to book a property for next year, but the site won't let me (the dates aren't on the calendar).
6 When will I receive my confirmation?
7 Virtual Tours will not work - what is wrong?
8 How can I tell if a property is suitable for a wheelchair user / person with restricted mobility?
9 How do I pay the balance of my holiday?
10 When will I receive my confirmation? (Overseas Holidays)
 
Looking for more Frequently asked questions?
Choose a category:
To quickly and easily resolve queries, we have complied a comprehensive list of answers to the most frequently asked questions.
 
You should find the information you need in one of the following categories:
(please click on one of the links below)
 

Standard Deposit table

Property Rental Initial Payment
£0 to £199 £70
£200 to £299 £110
£300 to £399 £140
£400 to £499 £170
£500 to £749 £250
£750 to £999 £290
£1000 to £1499 £390
£1500 and above £490

If you cannot find the answer to your query in one of
the above categories please click here for our contact details.
Most major credit cards accepted Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA. Tel:
Individual Travellers Company is a trading name of Holiday Cottages Group Limited.
Registered in England and Wales. Company Registration No: 01400552. VAT No: GB598229977